Feel free to leave us a message — we’re always happy to hear from you! Whether you have a question or need a hand, we’re here to help. Our customer service team can assist you in English or Mandarin if needed.
Our Working Hours:
Monday to Friday
12:00 pm to 8:00 pm EST9:00 am to 5:00 pm PST
We are closed on the weekends and holidays.
Thank you for reaching out to us!
Holiday Closure Notice
Please be advised that our warehouse and office will be closed on the following dates. No deliveries will be made during these periods:
- May 19 (Monday) – Victoria Day
- July 1 (Tuesday) – Canada Day
- September 1 (Monday) – Labour Day
- October 13 (Monday) – Thanksgiving Day
- November 11 (Tuesday) – Remembrance Day
- December 24–28 – Christmas Holiday
- December 31 & January 1 – New Year Holiday
At pidan, we believe cats enrich human lives with their calming presence.
Guided by our commitment to a "Cat First" philosophy, we create thoughtfully designed products to enhance the lives of cats and their human families while supporting feline welfare programs for cats in need.